Terms & Conditions
We, Heritier LTD, are committed to upholding the trust and confidence of our visitors to our websites and our social pages (the “Site”) www.heritierofficial.com
All copyright, trademarks and other intellectual property rights in all text, images and additional materials on the Sites are the property of Heritier or are used with permission.
You may download, display or print the content of our Site solely for personal, non-commercial use or for editorial purposes, thereby retaining and reproducing every copyright notice or other proprietary rights notice contained in any other material you download. Any other use, including the reproduction, modification, distribution, transmission or broadcast of the content of the Site, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Heritier Ltd.
Heritier does not warrant that your use of any content displayed on the site will not infringe rights of third parties.
You warrant that you own the rights over any submission, including suggestion or idea or have obtained permission to share. You also agree that Heritier is allowed to re-use your submission free of compensation.
If you open a client account with us or join the Friends & partners, you are responsible for ensuring that the personal data you provided is true, accurate and current. Please keep your password secret.
If your personal data changes or if you wish to cancel your account, please notify us by contacting us at email@example.com
We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms or if we decide that it would be in Heritier’s best interests to do so.
This Site is operated by Heritier ltd located at Kemp House 152-160 City Rd, Old Street, London, EC1V 2NX UK. If you have any questions, please contact us by email at firstname.lastname@example.org
Conditions of Use & Sales
1. Scope of application
These general conditions of sale (the General Conditions) shall apply to all orders placed by you, the buyer (the Buyer) through the Heritier ltd – The Collection eShop (the eShop) hosted on the website www.heritierofficial.com (the Website), operated by Heritier LTD, a company with seat at Kemp House 152-160 City Rd, Old Street, London, EC1V 2NX UK
Validating an order via the eShop as well as separate invoice indicates the Buyer’s acceptance of these General Conditions as in force at the time the order is validated.
Heritier reserves the right to change these General Conditions at any time by publishing a new version on the Website. The new version of the General Conditions shall be applicable to any order validated after its publication.
2. Conclusion of a purchase agreement
Any order validated by the Buyer on the eShop constitutes a binding offer to conclude a purchase agreement with Heritier for the goods concerned.
The purchase agreement comes into existence when Heritier accepts your order, by providing confirmation through the eShop or by email or other written communication, or by sending the goods ordered.
The information on the Website and eShop concerning goods and their prices is subject to change without notice. The Buyer will be charged the price displayed on this Website and/or eShop at the time the order is validated.
3. Price and additional costs
The prices on the Website and eShop are indicated in £ (pounds sterling) including Swiss VAT (Value Added Tax). The Website and/or eShop may also provide an estimate of the value in EUR (Euros) or USD (United States Dollars), which is non-binding and for information purposes only.
For deliveries to countries other than UK and EU, UK VAT will be deducted from the invoice at the checkout page. For EU Company with valid TAX number, VAT will be deducted from the invoice at the checkout page.
Private customer and company from outside the EU will be exempted from tax.
Important note: Deliveries to countries other than UK may imply customs duties, taxes and other costs (which may depend on many factors including, without limitation, the value, type of goods purchased, administrative costs and destination of the shipment) and which are not taken into account in any of the prices indicated on the Website and/or eShop. The Buyer must bear any custom duties and other taxes applicable in the country of delivery, as well as any other costs linked to delivery of the purchased goods outside of UK. By accepting these General Conditions of Sale, the Buyer agrees to pay any customs duties, taxes or other costs that may apply in relation to the delivery in another country than UK, and to indemnify and hold harmless Heritier for the same.
4. Terms of payment
The purchase price for the goods ordered becomes due immediately upon validation of the order by the Buyer. Payment may be done exclusively by any of the payment means accepted by the eShop at the time of validating the order. If the order is finally not accepted (due, for instance, to issues affecting stock or any other reason which Heritier may in its reasonable discretion determine), any part of the purchase price already paid shall be reimbursed to the Buyer on the account used by the Buyer to make the original payment.
The goods will be delivered to the address stated by the Buyer as part of the eShop checkout process and through a delivery service appointed by Heritier. Please note: all piece ship from the artist or manufactured will be subject to separated shipping invoice by the artist and manufactured himself and different lead time will be advice on due course.
The expected delivery time mentioned on the Website is indicative and may be subject to customs clearance or other delays outside of the control of Heritier.
Some goods are made on order. In this case, the Buyer will be informed by email after validation of the order of the indicative expected delivery time. Heritier shall inform the Buyer of any delays, and communicate any modified delivery time to the Buyer. No withdrawal of orders will be accepted for any reasonable delivery delays which are not due to any fault on Heritier’s behalf.
The Buyer must immediately check the goods upon delivery and directly express reservations to the transporter or refuse the goods in case of shipment error or defects. In the absence of the express reservation stating the defects, the goods shall be deemed to be accepted.
6. No withdrawal rights
The Buyer understands and agrees that there is no withdrawal right once the purchase is confirmed in conformity with article 2 above.
The right of Heritier to accept a return for replacement in conformity with article 7 is reserved.
Heritier warrants any goods delivered against defects for a period of two years. The independent creators may exceptionally grant a longer warranty period, in which case such extended warranty period shall be expressly indicated on the goods’ description page of the Website and/or eShop.
Any extended warranty is provided by the independent creators, but is administered by Heritier.
The Buyer may notify Heritier of any defect affecting the goods within the warranty period. In such case, Heritier shall, at its discretion, replace or repair the goods in question.
Heritier shall not be liable for any damage caused to the Buyer, unless such damage is due to willful intent or gross negligence. In no event shall Heritier be liable for any indirect damages, including consequential damages or lost profits.
Any liability of Heritier shall in any event be limited to the purchase price of the goods.
9. Prohibition of assignment
The Buyer may assign contractual rights to a third party only with the prior written consent of Heritier.
10. Data Protection
Any collection of the Buyer’s personal data shall be in compliance with applicable legal provisions. Any processing is according to our Privacy Notice.
The eShop is built on a platform named WordPress. You can find more information on https://wordpress.com
11. Applicable law, competent courts
Any sale concluded on this website under these General Conditions of Sale shall be exclusively subject to UK law, without reference to its conflict of laws principles. The applicability of the United States Convention on the International Sales of Goods is hereby excluded.
Any disputes arising out of or in relation to these General Conditions shall be subject to the exclusive jurisdiction of the courts of ENGLAND, UK.
Returns & repairs
RETURNS FOR INTERNATIONAL & UK CUSTOMERS
If for any reason you are not entirely happy with your online purchase, you may return it to us within 7. days of receipt. We will happily replace, exchange or refund your items.
All Goods returned must be as new. The responsibility for the return delivery, and costs lie with the Customer. Upon return the Goods will be inspected and a refund made within 7 days.
Send us an email at email@example.com , and explain the reason you like to return the product.
Heritier reserves the right to refuse returned products that have been used, worn, damaged, or altered in any way. All packages for return/repair must be fully insured. Heritier will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
Bulk orders, customized, made to order and limited-edition piece cannot be canceled , refund or exchange.
Any products that require assembly are final sale and not eligible for return once shipped and/or parts are installed.
We will refund your order once the brand confirms receipt of the returned item. We will refund items if received by the brand in an unused state.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your Heritier account or future orders being refused. If this applies to your account, we will be in touch.
Heritier design in such way that are piece will be always repairable. Each repair is different, and fees will be discussed and agreed upon prior to the start of the repair process. You can send us a pictures at firstname.lastname@example.org and let us know what you wish us to do.
Thank you for visiting and using our websites and our social media pages (“Sites”).
Heritier LTD respects your right to privacy in the online world when you use our Sites. This Notice explains how and for what purposes we use the information collected about you through our Sites, via offline programs or events.
1. Scope of this privacy notice and your consent
2. What personal data we collect about you
We only collect personal information that is necessary for a specific purpose or that you provide to us with your consent, based on your actions and behaviors or for a legitimate reason:
Personal contact information such as name, email, phone number, picture and demographic information, including age, gender or location;
Information about your piece, such as series number, date and location of purchase;
Account login information or membership details, such as name and address;
Payment information, such as credit card and bank information;
Your comments and user-generated content, including any photos, videos and personal stories that you share with us.
Video images when you visit our workshop or events.
We may collect personal data about you from third party data aggregators (e.g. Google), promotional partners, public sources and third party social networking sites. Such information may include personal data as part of your profile on a third party social network and that you allow that third party to share with us, pursuant to their rules.
3. Why do we collect personal data and use it
We may collect and use your personal data for a number of purposes, including:
to allow you to create and access your client account or manage your Auction bid.
to fulfil your orders and purchases including after sales service and any required upgrade of your watch;
to respond to your queries or use it for contests you have entered;
to contact you for marketing purposes, including sending you information about new accessories;
to combine with information we receive from others to help understand your needs and to provide you with better service, including customizing sites and serving you interest-based advertising;
for safekeeping and maintenance of our Sites;
for reporting; and for risk, dispute and record management;
4. With whom do we share personal data
We may disclose your personal data to our affiliates, in particular our boutiques, and our franchisees. We also disclose data to our service providers, media agencies or messenger platforms, commercial partners, and authorities if so requested by law.
In order to offer you e-commerce facilities, we share your personal data with our e-shop service provider and with our financial and logistic partners. We might also use messaging platforms to communicate with you about your orders or requests. Those can include Facebook Messenger and What’s App applications stored in the USA and their privacy notices apply as well.
The Heritier Sites may use third parties such as network advertisers and ad exchanges to serve you ads on third party websites after you leave our Heritier Site, and we may use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Heritier Sites. See more information in our Cookie Notice.
We require such third parties, who may be based outside the country from which you have accessed the Sites, to comply with all relevant data protection laws.
5. How do we store, secure and retain data
We take all reasonable technical and organisational measures to protect the personal data we hold against loss, unauthorised access or disclosure and against other misuse. Your personal data will not be sold or disclosed to any other third parties except as provided in the Privacy Notice.
When the personal data that we collect is no longer required for the given purpose, or for legal requirements, we destroy or delete it in a secure manner.
6. Your rights
6.1. How you may access your personal data and seek its correction. You can request access to the personal data we hold about you by contacting us at email@example.com. You have the right to tell us if you would like to withdraw your consent, correct, update or delete your personal data in our records. To assist us in dealing with your request, please provide your full name and details.
You may opt-out at any time from marketing communications by following the ‘opt-out’ options provided or by contacting us (firstname.lastname@example.org). You may also limit the use of tracking technologies (such as cookies for which you can set your browser to warn you before accepting them, or you can simply set it to refuse them).
6.2. How to contact us
Heritier LTD, registered in UK (11042475). Please contact us by email at email@example.com, Kemp House 152-160 City Road, EC1V 2NX, London, UK
We also invite you to read our Terms and conditions and Conditions of use and Sales.
A cookie is a small piece of information which is sent to the hard drive of your device by a web server so that some information about your browsing activity can be collected.
We use the term “cookie’ for any technology that is collecting information from your device, such as information about your use of our apps and websites, about your device such as the device ID, IP address and browser type, demographic data and if applicable the URL of the linking page.
We also use web beacons or pixel tags to allow us to count visitors who have viewed our pages or read our promotional e mail messages/newsletters. They are not used to access your personal information without your consent.
NECESSARY COOKIES ARE USED TO
Remember information you have entered when you navigate on our Site
Identify you as being logged in to our Site
Remember the goods and services you ordered when you get to the checkout page
PERFORMANCE COOKIES ARE USED TO
Provide statistics on how our Site is used
See how effective our adverts are
Detect any errors that occur
Test different designs of our Site
FUNCTIONALITY COOKIES ARE USED TO
Remember settings you have applied such as layout, language, or preferences
Show you when you are logged in to our Site
Share information with partners to provide a service on our Site.
TARGETING COOKIES ARE LINKED TO SERVICES PROVIDED BY THIRD PARTIES, SUCH AS ‘LIKE’ BUTTONS AND ‘SHARE’ BUTTONS. WE USE THEM TO
Link to social networks like Facebook, which may subsequently use information about your visit to target advertising to you on other websites
Provide advertising agencies with information on your visit so that they can present you with adverts that you may be interested in.
HERE IS A LIST OF OUR COOKIES INSTALLED ON THE SITE
Category: Necessary (2)
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure
areas of the website. The website cannot function properly without these cookies.
wc_cart_hash_# – Cookie purpose description: WooCommerce Cart ID
wc_fragments_ – Cookie purpose description: WooCommerce Cart fragment
Category: Statistics (5)
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting
_ga – Cookie purpose description: Registers a unique Google Analytics ID that is used to generate statistical data on how the visitor uses the website.
gat – Cookie purpose description: Used by Google Analytics to throttle request rate
_gid – Cookie purpose description: Registers a unique Google Analytics ID that is used to generate statistical data on how the visitor uses the website.
collect – Cookie purpose description: Used to send data to Google Analytics about the visitor’s device and behavior. Tracks the visitor across
devices and marketing channels.
pll_language – Cookie purpose description: This cookie is used to determine the preferred language of the visitor and sets the language accordingly
on the website, if possible.
Category: Marketing (4)
_fbp – Cookie purpose description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
fr – Cookie purpose description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
r/collect – Cookie purpose description: This cookie is used to send data to Google Analytics about the visitor’s device and behavior. It tracks the visitor across devices and marketing channels.
tr – Cookie purpose description: Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.
Category: Unclassified (1)
show_intro – Cookie purpose description: Only show the intro logo once.
We reserve the right to make any changes and corrections to this Notice. Please refer to this page from time to time to review these and any new additional information.